FAQs

Can I return an unsuitable product?

We offer a 30-day money-back satisfaction guarantee. See our Delivery & Returns page.

Is it cheaper to buy online?

Our web prices match the price shown in our most recently mailed catalogue(s). However we regularly offer web only special prices, either on our website and/or via email and you’ll frequently find some great online discounts. Sign up for exclusive email deals using the box in the bottom right hand corner of the page.

Do you have an after-sales service?

We have a dedicated Customer Services department, that can be contacted by emailing sales@norfolktools.co.uk Monday to Friday, 9am-5pm.

Do you hire out goods?

We offer certain items for Hire to local customers based in Norfolk & Suffolk.

Can I come and view the goods before I buy?

Yes we hold a certain amount of products in stock please contact us with your particular requirements sales@norfolktools.co.uk.

Can I collect my order?

Collection on certain products may be possible please check first by emailing sales@norfolktools.co.uk.

Where are you based?

Norfolk Tools & Equipment , White Cottage Moor Lane, Cranworth, Thetford, Norfolk, IP25 7SH.

This location is now an administrative office only and our stock is located elsewhere in Norfolk.

We have a showroom in George Edwards Road, Fakenham displaying selection of our wide and varied range. Come and see us!