FAQ’s

Can I return an unsuitable product?

We offer a 30-day money-back satisfaction guarantee. See our terms and conditions page.

Is it cheaper to buy online?

Our web prices match the price shown in our most recently mailed catalogue(s). However we regularly offer web only special prices, either on our website and/or via email and you’ll frequently find some great online discounts. Sign up for exclusive email deals using the box in the bottom right hand corner of the page.

Do you have an after-sales service?

We have a dedicated Customer Services department, that can be contacted by emailing sales@norfolktools.co.uk Monday to Friday, 9am-5pm.

Do you hire out goods?

We offer certain items for hire to local customers based in Norfolk & Suffolk.

Can I come and view the goods before I buy?

Yes we hold a certain amount of products in stock please contact us with your particular requirements sales@norfolktools.co.uk.

Can I collect my order?

Collection on certain products may be possible please check first by emailing sales@norfolktools.co.uk.

Where are you based?

Norfolk Tools is based in Wymondham with showrooms here.  We are open 8-4.30pm Monday to Friday so please come and see us.

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