Norfolk Tools > FAQ’s

Can I return an unsuitable product?

We offer a 30-day money-back satisfaction guarantee. See our terms and conditions page.

Is it cheaper to buy online?

Our web prices match the price shown in our most recently mailed catalogue(s). However we regularly offer web only special prices, either on our website and/or via email and you’ll frequently find some great online discounts. Sign up for exclusive email deals using the box in the bottom right hand corner of the page.

Do you have an after-sales service?

We have a dedicated Customer Services department, that can be contacted by emailing Monday to Friday, 9am-5pm.

Do you hire out goods?

We offer certain items for hire to local customers based in Norfolk & Suffolk.

Can I come and view the goods before I buy?

Yes we hold a certain amount of products in stock please contact us with your particular requirements

Can I collect my order?

Collection on certain products may be possible please check first by emailing

Where are you based?

Norfolk Tools is based in Wymondham with showrooms here and in Fakenham.  We are open 8-4.30pm Monday to Friday so please come and see us.

If you are outside the UK and wish to discuss your requirements with a member of our team please call 01953 603303 or email us

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